Frequently Asked Questions

The minimum age to register and play at 877 pub is 21 years old, in accordance with Philippine gaming regulations. This is strictly enforced. During the KYC (Know Your Customer) verification process, you will be required to submit a valid government-issued ID confirming your age. Accepted IDs include the PhilSys National ID, passport, driver's licence, UMID, SSS ID, and Voter's ID. Accounts found to belong to individuals under 21 will be immediately suspended.

KYC (Know Your Customer) verification is a standard requirement for all licensed online gaming platforms. At 877 pub, it serves three key purposes: confirming you are 21 or older, verifying your identity to prevent fraud and money laundering, and ensuring that withdrawals are processed to the correct account holder. You will typically need to submit a clear photo of a valid government ID and a selfie holding that ID. Verification is usually completed within 24–48 hours.

No. Each player is permitted to hold only one active account on the 877 pub platform. Creating multiple accounts (also known as multi-accounting) is a violation of our Terms & Conditions and may result in the suspension or permanent closure of all associated accounts, along with the forfeiture of any bonuses or winnings. If you have forgotten your login credentials, use the password reset function on the 877 pub Login page.

Go to the 877 pub Login page and click "Forgot Password." Enter the email address associated with your account and 877 pub will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email within a few minutes, check your spam or junk folder. If you still cannot access your account, contact 877 pub support at [email protected].

The minimum deposit at 877 pub is ₱100 for most payment methods, making it accessible for players across the Philippines — whether you're in Manila, Cebu, Davao, or anywhere else. Some payment channels may have their own minimum transaction thresholds. Always check the cashier section of your 877 pub account for the most current deposit limits applicable to your chosen payment method.

Most deposits at 877 pub are credited instantly or within a few minutes. GCash and PayMaya deposits are typically the fastest. Bank transfers via BPI, BDO, or Metrobank may take up to 30 minutes during business hours. If your deposit has not appeared after 60 minutes, please contact 877 pub support with your transaction reference number and the amount deposited.

877 pub does not charge any fees on deposits. However, your payment provider (e.g., your bank or e-wallet) may apply their own transaction fees. We recommend checking with your payment provider before making a deposit. Any fees charged by third-party payment processors are outside 877 pub's control and are the responsibility of the player.

Withdrawal processing times at 877 pub are as follows:

• GCash / PayMaya: Within 1–4 hours
• BPI / BDO / Metrobank: 1–3 business days
• Other bank transfers: Up to 5 business days

Processing times may be longer during peak periods or if additional verification is required. 877 pub aims to process all withdrawal requests within 24 hours of approval.

Common reasons for withdrawal delays or declines include: incomplete KYC verification, unmet bonus wagering requirements, a mismatch between your account details and payment method, or a pending security review. If your withdrawal has been pending for more than 48 hours, please contact 877 pub support at [email protected] with your withdrawal reference number for assistance.

The minimum withdrawal amount at 877 pub is ₱200. Maximum withdrawal limits vary by payment method and account tier. VIP players may be eligible for higher withdrawal limits. For specific limits applicable to your account, check the Cashier section after logging in or contact 877 pub support.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before it can be withdrawn as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable funds. Different games may contribute differently toward wagering requirements — slots typically contribute 100%, while table games like roulette may contribute less. Always read the specific bonus terms before claiming any offer at 877 pub.

No. Bonus funds at 877 pub are subject to wagering requirements that must be completed before any bonus-derived winnings can be withdrawn. However, your real-money balance (funds you deposited yourself, separate from bonus funds) can generally be withdrawn at any time, subject to the standard withdrawal process. If you are unsure about the status of your bonus funds, check the Bonus section of your 877 pub account dashboard.

There are several reasons a bonus may not have been credited: the promotional period may have ended, you may not have met the minimum deposit requirement for the offer, the bonus code (if required) was not entered correctly, or your account may already have an active bonus that prevents stacking. If you believe a bonus was not credited in error, contact 877 pub support within 48 hours of the qualifying action, providing your account details and the promotion name.

Yes. The 877 pub platform is fully optimised for mobile play. You can access all games directly through your mobile browser on Android or iOS devices — no app download required. The mobile interface is designed to be smooth and responsive, so whether you're playing on a budget Android phone in Quezon City or the latest iPhone in BGC, your gaming experience at 877 pub will be seamless.

Yes. All games on the 877 pub platform use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and fair. Our game providers are subject to regular independent audits to verify the integrity of their RNG systems and published Return to Player (RTP) percentages. 877 pub is committed to providing a transparent and fair gaming environment for all Filipino players.

RTP (Return to Player) is a percentage that indicates how much of the total wagered amount a game is expected to pay back to players over time. For example, a slot with a 96% RTP will theoretically return ₱96 for every ₱100 wagered over a large number of spins. RTP is calculated over millions of game rounds and does not guarantee individual session results. Each game at 877 pub displays its RTP in the game information panel — we encourage all players to check this before playing.

To request self-exclusion, send an email to [email protected] with the subject line "Self-Exclusion Request" and specify whether you want a temporary exclusion (24 hours up to 6 months) or a permanent exclusion. Once activated, your account will be locked and all promotional communications will stop. Permanent self-exclusion cannot be reversed. For more details on all available responsible gaming tools, visit our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, help is available. PAGCOR (Philippine Amusement and Gaming Corporation) actively promotes responsible gaming and provides resources for affected individuals and families. You can also reach out to mental health professionals or counselling services in your area. 877 pub's support team is available 24/7 and is trained to handle responsible gaming concerns with sensitivity and confidentiality. Contact us at [email protected].